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Privacy Policy

Last Updated: June 2026

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Indi's Carpet & Upholstery Cleaning ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

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This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

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1. Who We Are

Indi's Carpet & Upholstery Cleaning provides carpet, upholstery, rug, mattress, stain removal, and odour treatment services throughout Glasgow and surrounding areas.

Contact Details

Indi's Carpet & Upholstery Cleaning

Phone: 07585 550 113

Email: info@indiclean.co.uk

Service Area: Glasgow & Surrounding Areas

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2. Information We Collect

We may collect the following information when you contact us, request a quotation, or book our services:

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Personal Information

  • Name

  • Address

  • Email address

  • Telephone number
     

Service Information

  • Property address

  • Details about the services requested

  • Appointment dates and times

  • Photographs of items being cleaned (where applicable)
     

Website Information

When visiting our website, we may automatically collect:
 

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Website usage data
     

This information is collected through cookies and analytics tools.
 

3. How We Use Your Information

We use your information to:
 

  • Provide quotations

  • Schedule appointments

  • Deliver our services

  • Respond to enquiries

  • Process payments

  • Send appointment reminders

  • Improve our website and services

  • Comply with legal obligations

  • Resolve complaints or disputes
     

We will only use your personal information where we have a lawful basis to do so.
 

4. Marketing Communications

We may occasionally contact existing customers regarding:
 

  • Special offers

  • Service reminders

  • Promotions

  • Business updates
     

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option provided.
 

We will never sell your personal information to third parties.
 

5. Photography

We may take photographs before, during, and after cleaning for:
 

  • Quality control

  • Training purposes

  • Marketing and promotional content
     

We will not intentionally include identifiable individuals, personal documents, vehicle registration numbers, or other sensitive information.

If you do not wish photographs to be used for marketing purposes, please notify us before work begins.
 

6. Sharing Your Information

We do not sell, rent, or trade personal information.
 

We may share information with trusted third parties where necessary, including:

  • Payment providers

  • Website hosting providers

  • Accounting services

  • Legal or regulatory authorities where required by law
     

Any third parties handling your data are required to keep it secure and use it only for legitimate business purposes.
 

7. Data Security

We take reasonable steps to protect your personal information from:
 

  • Unauthorised access

  • Disclosure

  • Alteration

  • Loss or misuse
     

However, no online transmission or storage system can be guaranteed to be completely secure.
 

8. Data Retention

We retain personal information only for as long as necessary to:
 

  • Provide our services

  • Maintain business records

  • Meet legal, tax, and accounting obligations

  • Resolve disputes
     

When information is no longer required, it will be securely deleted or destroyed.
 

9. Your Rights

Under UK data protection laws, you have the right to:
 

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Restrict how your information is used

  • Object to certain processing activities

  • Request a copy of your information
     

To exercise any of these rights, please contact us using the details below.
 

10. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

Cookies are small files stored on your device that help websites function properly and provide insights into visitor behaviour.

You can control or disable cookies through your browser settings.
 

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage users to review their privacy policies separately.
 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page along with the revised effective date.
 

13. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Indi's Carpet & Upholstery Cleaning

Phone: 07927 600601

Email: indiscarpetcleaning@gmail.com
Glasgow & Surrounding Areas

 

14. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: www.ico.org.uk

Telephone: 0303 123 1113

Address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

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