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Terms & Conditions

Last Updated: June 2026

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Welcome to Indi's Carpet & Upholstery Cleaning. By booking our services, you agree to the following Terms & Conditions.

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1. Our Services

Indi's Carpet & Upholstery Cleaning provides professional carpet, upholstery, rug, mattress, stain removal, and odour treatment services throughout Glasgow and surrounding areas.

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We aim to provide the highest standard of service possible. However, cleaning results may vary depending on the age, condition, material, and previous treatment of the item being cleaned.

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2. Quotations & Pricing

All quotations are provided based on the information supplied by the customer.

Prices may be adjusted where:
 

  • Measurements differ from those originally provided.

  • Additional rooms, furniture, or items are added.

  • Excessive soiling requires additional treatment.

  • Pet contamination or specialist stain treatment is required.

  • The scope of work differs from the original booking.
     

Customers will always be informed of any changes before work commences.

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3. Access & Preparation

Customers are responsible for providing safe and reasonable access to the property and areas requiring cleaning.
 

We ask that:

  • Small items, ornaments, toys, and personal belongings are removed before our arrival.

  • Any known damage, stains, or concerns are disclosed before cleaning begins.

  • Adequate parking is available where possible.
     

Failure to provide access may result in cancellation or call-out charges.

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4. Stain Removal

Whilst we use professional equipment and cleaning solutions, we cannot guarantee complete stain removal.
 

Certain stains may be permanent due to:

  • Bleaching

  • Dye damage

  • Chemical reactions

  • Heat damage

  • Wear and tear

  • Previous cleaning attempts
     

We will always advise customers where stain removal may be limited.

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5. Furniture Moving

Where safe to do so, light furniture may be moved during the cleaning process.
 

For health and safety reasons, we do not move:

  • Heavy furniture

  • Antique furniture

  • Electrical equipment

  • Fragile or valuable items
     

Customers are responsible for ensuring valuables and breakable items are removed before cleaning.

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6. Furniture Protection

After cleaning, carpets and upholstery may remain damp for several hours.

Customers should avoid placing furniture directly onto damp carpets unless protective tabs or blocks are used.

Indi's Carpet & Upholstery Cleaning cannot be held responsible for staining, rust marks, dye transfer, wood varnish transfer, or damage caused by furniture being placed on damp surfaces after cleaning.

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7. Drying Times

Drying times vary depending on:
 

  • Carpet type

  • Upholstery fabric

  • Ventilation

  • Temperature

  • Humidity

  • Level of soiling
     

Any drying times provided are estimates only and cannot be guaranteed.

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8. Existing Damage

Customers must inform us of any existing damage before cleaning begins.
 

We cannot accept responsibility for:

  • Pre-existing damage

  • Wear and tear

  • Loose seams

  • Worn fibres

  • Delamination

  • Shrinkage caused by manufacturing defects

  • Damage resulting from previous cleaning attempts
     

9. Pet Urine & Odour Treatments

Pet urine contamination can penetrate deep into carpet fibres, underlay, and subfloor materials.

While we use professional treatments designed to reduce and eliminate odours and contamination, we cannot guarantee complete removal of all pet urine stains or odours, particularly where contamination is extensive, longstanding, or has reached underlying materials.

In some circumstances, replacement of underlay, flooring materials, or furnishings may be the only permanent solution.
 

10. Upholstery & Colour Fastness

Certain fabrics, dyes, and materials may be susceptible to:
 

  • Colour loss

  • Colour transfer

  • Shrinkage

  • Texture changes

  • Distortion
     

Whilst we use industry-approved cleaning methods and carry out appropriate assessments, Indi's Carpet & Upholstery Cleaning cannot guarantee against issues arising from:
 

  • Manufacturing defects

  • Unstable dyes

  • Previous cleaning attempts

  • Excessive wear and tear

  • Hidden damage
     

Cleaning of delicate or potentially unstable fabrics is undertaken at the customer's risk.
 

11. Photography & Marketing

We may take photographs of carpets, upholstery, rugs, mattresses, and other items before, during, and after cleaning for:
 

  • Quality control

  • Training purposes

  • Marketing and promotional use
     

Photographs will not intentionally include identifiable individuals, personal documents, house numbers, vehicle registration numbers, or sensitive personal information.
 

Customers who do not wish photographs to be used for marketing purposes must inform us before work begins.
 

12. Pets & Children

Our cleaning products are selected with safety in mind. However, we recommend keeping children and pets away from treated areas until cleaning is complete and surfaces are sufficiently dry.
 

13. Cancellations & Rescheduling

Appointments may be cancelled or rescheduled free of charge with at least 24 hours' notice.

Cancellations made with less than 24 hours' notice may incur a cancellation fee.

If we arrive at a scheduled appointment and are unable to gain access to the property, a call-out charge may apply.
 

14. Payment

Payment is due upon completion of the work unless otherwise agreed in writing.

Accepted payment methods will be communicated prior to the appointment.

We reserve the right to charge interest and recovery costs on overdue accounts where permitted by law.
 

15. Customer Satisfaction

If you are dissatisfied with any aspect of our service, please contact us within 48 hours of the cleaning appointment.

We must be given the opportunity to inspect and, where appropriate, rectify any issues before any third-party services are arranged.
 

16. Liability

Our liability shall be limited to the value of the cleaning service provided.
 

Indi's Carpet & Upholstery Cleaning shall not be liable for:

  • Indirect losses

  • Consequential losses

  • Loss of income

  • Loss of business

  • Loss of opportunity

  • Damage resulting from pre-existing conditions
     

Nothing within these Terms & Conditions excludes liability where such exclusion is prohibited by law.
 

17. Privacy

Any personal information collected will be used solely for:
 

  • Providing our services

  • Customer communication

  • Quotation and booking purposes

  • Compliance with legal obligations
     

We do not sell, rent, or share customer information with third parties except where required by law.
 

18. Contact Information

Indi's Carpet & Upholstery Cleaning

Phone: 07927 600601

Email: indiscarpetingcleaing@gmail,com

Glasgow & Surrounding Areas

By booking our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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